Accessibility Statement for Accessible House Clearance in Rotherhithe

This Accessibility Statement explains how our House Clearance Rotherhithe services and online materials aim to meet accessibility standards. We are committed to making house clearance in Rotherhithe approachable and usable for everyone, including people who rely on assistive technologies. This document describes conformance with WCAG and practical support for customers.

Our Rotherhithe house clearance resources are designed to support screen-reader users and people who navigate by keyboard. We follow established accessibility techniques and conduct regular checks to reduce barriers for users with visual, motor, cognitive, or hearing impairments. Accessibility is an ongoing priority in our operational work and digital content.

The site and service information are built toward WCAG 2.1 AA conformance. Key features include semantic HTML structure, clear headings, consistent navigation, and sufficient color contrast to help readers with low vision. We also use ARIA where appropriate to enhance the accessibility of dynamic components without interfering with assistive technologies.

We ensure full keyboard navigation support for those who cannot use a mouse. Interactive elements are reachable with the Tab key, focus order follows a logical sequence, and skip links are used so users can move directly to main content. Visual focus indicators are provided to help users keep track of their position.

For customers requiring alternative formats, we make service information available in accessible text, and we can provide large print or plain-language summaries on request. Our teams working across Rotherhithe and nearby areas are trained to present information clearly and to offer assistance in person when needed, while respecting privacy and dignity.

Technical details: we test using common screen readers, keyboard-only navigation, and automated tools, combined with manual reviews. Features covered include heading hierarchy, descriptive link text, form labels, and meaningful image alt text. We also monitor for common accessibility issues such as missing labels, poor contrast, and inaccessible PDF documents.

There are known limitations and exceptions. Some legacy documents and historical scanned files may not meet WCAG 2.1 AA without remediation. Where conversion is required, we prioritise materials most frequently requested by our Rotherhithe customers and provide timely alternatives. We continue to schedule improvements and remedial work.

How to request assistance: To make an accessibility request or to notify us of an accessibility barrier, please contact our accessibility team using the contact methods your organisation has on record for us or any official communication channel you previously used. When you get in touch, please specify the page or service, the nature of the difficulty, and your preferred format for receiving information. We aim to respond promptly and to provide the requested material or support.

We continuously review our accessible house clearance processes across Rotherhithe to improve usability. Staff training covers customer-facing communication, safe handling during clearances, and awareness of adjustments that support diverse needs. We welcome reports of accessibility issues and commit to reasonable adjustments that enable safe and independent access to our clearance services.