Terms and Conditions - House Clearance Rotherhithe
Welcome to House Clearance Rotherhithe. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
1. Services Provided
House Clearance Rotherhithe offers comprehensive house clearance services, including the removal, disposal, and recycling of unwanted items from residential properties. Our services are designed to be efficient, respectful, and environmentally friendly.
1.1 Scope of Services
- Removal of household items
- Recycling and disposal of waste
- Packing and moving services
- Specialized clearance for estates and auctions
2. Booking and Reservations
To secure our services, a booking must be made in advance. Bookings can be made via our online platform or by contacting our customer service team.
2.1 Payment Terms
Payment is required upon completion of the service unless otherwise agreed upon in writing. We accept various payment methods, including credit/debit cards and bank transfers.
3. Cancellation Policy
If you need to cancel or reschedule your booking, please notify us at least 48 hours in advance. Cancellations made within 48 hours of the scheduled service may incur a cancellation fee.
3.1 Refunds
Refunds for services not yet rendered will be issued according to our refund policy. Please refer to our refund terms for more detailed information.
4. Customer Responsibilities
Customers are responsible for ensuring that the property is accessible on the scheduled date and that all items to be cleared are ready for removal.
4.1 Property Access
You must provide clear access to our team, including any necessary keys or security codes, to facilitate a smooth clearance process.
5. Liability
House Clearance Rotherhithe is committed to handling your possessions with care. However, we are not liable for any damage or loss resulting from pre-existing conditions or natural wear and tear of items.
5.1 Insurance
We carry insurance to cover any accidental damage that may occur during the clearance process. For high-value items, additional insurance may be recommended.
6. Environmental Responsibility
We prioritize environmentally friendly disposal methods. Items that can be recycled or donated will be handled accordingly to minimize environmental impact.
6.1 Recycling and Donation
Recyclable materials are separated and processed appropriately. Usable items are donated to local charities or community groups.
7. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from our services will be subject to the exclusive jurisdiction of the UK courts.
7.1 Amendments
We reserve the right to amend these terms and conditions at any time. Customers will be notified of any significant changes.
8. Privacy Policy
Your privacy is important to us. Personal information collected during the booking and service process will be handled in accordance with our Privacy Policy.
8.1 Data Protection
We are committed to ensuring the security and confidentiality of your personal data. Data is stored securely and is not shared with third parties without your consent, except where required by law.
9. Contact Information
For any questions or concerns regarding our terms and conditions, please reach out to our customer service team through our official communication channels.
9.1 Feedback
We value your feedback and encourage you to share your experiences to help us improve our services.
By using House Clearance Rotherhithe, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.